Customers may experience intermittent 502 errors when viewing and retrieving assets on The cause is an incident affecting a third party vendor (AWS). Updates are here:
2020-February-13 Service Incident
Incident Report for Sauce Labs European Data Center
We have taken remedial action and the Real Device Cloud is fully operational.
Posted Feb 13, 2020 - 18:39 CET
We are continuing to investigate this issue.
Posted Feb 13, 2020 - 18:09 CET
Android and iOS Real Device tests may timeout while starting a session. Tests that do start may fail or execute slowly. We are taking remedial action.
Posted Feb 13, 2020 - 18:05 CET
This incident affected: Automated RDC Testing (Automated RDC Testing), REST API (REST API RDC), and Manual Testing (Manual RDC Testing).