Wednesday December 9, 13:40 - 13:53 CET
The Sauce Labs Dashboard (EU), Legacy RDC UI and Automated and Live RDC testing were unavailable for ~13 minutes, displaying 503 error messages.
A new index was created unintentionally on the primary node of our database, causing our database to become unresponsive and thereby making these services unavailable.
The database recovered after the operations were completed and our services became responsive again.
We are introducing limits to the operations run against our database and optimizing our processes to introduce restrictions that will prevent such heavy operations in the future.