2020-June-04 (PST) Service Incident


Thursday, June 4, 8:00 - 9:30 AM CEST

What happened:

Customers experienced intermittent failures when starting new Real Device Cloud live testing sessions on all platforms in our EU and US datacenters.

Why it happened:

We experienced performance issues in our live testing services which resulted in state changes of sessions becoming out of sync between our backend and frontend systems. This made those sessions appear stuck or take longer than usual.

How we fixed it:

We collected debug data and restarted the affected services which cleared the situation.

What we are doing to prevent it from happening again:

We analyzed the data we collected during the incident and fixed the underlying issues. In addition, we added monitoring to detect issues while starting live testing sessions faster.

Posted Jun 12, 2020 - 11:43 CEST

This incident has been resolved.
Posted Jun 04, 2020 - 11:11 CEST
We have taken remedial action and are monitoring services to ensure functionality.
Posted Jun 04, 2020 - 09:32 CEST
Live Testing sessions against Real Devices are not starting reliably. Automated testing is unaffected. Our engineers are investigating.
Posted Jun 04, 2020 - 09:16 CEST