May 17, 16:38 - 17:39 CEST
Our EU Tunnel Cloud wasn’t able to service any new Sauce Connect Tunnel requests.
An automated operating system update upgraded a key service on our Tunnel Cloud leaving it unable to complete any new Sauce Connect Tunnel requests.
We corrected this by restarting the service and throttled new requests at 50% until the service was able to stabilize.
We’ve disabled the automated operating system updates. Additionally, we’re updating the related services so they’re more tolerant of restarts. Finally, we’re improving our monitoring so that we can react more quickly to this class of issue.